Martinsville residents and businesses using the city's online payment system should check their bookmarks before the next utility, tax or business-license payment cycle.
The city says it has upgraded its Citizen Self-Service portal with MUNIS, and the previously used online bill-payment links and saved bookmarks are no longer accessible. The new portal includes access points for utility billing, real estate, personal property, general billing and business license payments.
- Who is affected: Residents, landlords, business owners and anyone who pays city bills online.
- What to know: Old payment bookmarks may fail, so users should start from the city's updated portal links.
- Why it matters: Payment-link changes can lead to missed due dates if households only discover the change when a bill is due.
The practical move is to use the official city notice to update saved links now, especially for utility billing and tax accounts that may be paid on a recurring schedule.
Source: Reporting based on the City of Martinsville notice, City Upgrades the Online Bill Payment System and Issues New Links, posted April 6, 2026 and checked June 2, 2026, martinsville-va.gov.
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